JPMorgan Chase
Technology Support Lead
$147K–$200K
Jersey City, NJ · Full-time · Posted Aug 5, 2026
- Experience
- 5+ years of experience or equivalent expertise.
About the job
Supports and improves JPMorganChase’s enterprise remote-access and network security services, including VPN, firewall, identity, monitoring, incident response, and automation.
What you'll do
- Provide Level 2/3 support, diagnose incidents, lead major incident reviews, and participate in a 24x7 on-call rotation.
- Plan and implement security-platform changes and maintain Cisco firewall, VPN, ISE, and Firepower systems.
- Expand monitoring and automation using ThousandEyes, APIs, scripting, and infrastructure-as-code practices.
What they ask for
- 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
- Experience operating Cisco network security platforms in a large enterprise or service-provider environment.
- Hands-on expertise with Cisco ASA and production experience with Cisco Firepower/FTD managed through FMC and/or Cisco Defense Orchestrator.
- Ability to work on-site five days per week and participate in an on-call rotation.
Nice to have
- Listed certifications: CCNP Security, CCIE Security, ThousandEyes certifications, Cisco Certified Specialist – Secure Firewall, or Cisco Certified Specialist – ISE.
- Experience migrating ASA to FTD at scale or FMC to cloud-delivered FMC; scripting with Python and familiarity with Ansible, Git, and CI/CD pipelines.
Pay
USD $147,250.00-$200,000.00 base salary
Tools
Cisco ASA, Cisco Firepower / FTD, FMC, Cisco Defense Orchestrator, Cisco ISE, ThousandEyes, Python, Ansible
Model-written summary · the original posting is authoritative