JPMorgan Chase
Technology Support Lead
Plano, TX · Full-time · Posted Oct 16, 2026
- Experience
- Five years applying Production Engineering or Site Reliability Engineering principles; extensive production-environment experience is also requested, with no years specified.
- Education
- Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent experience.
About the job
Leads production reliability and operational readiness for critical merchant payment platforms, including incident response, resiliency, observability, and automation.
What you'll do
- Own production reliability and assess release readiness for critical payment services.
- Lead major incident response, root-cause remediation, and resiliency and recovery exercises.
- Improve SLOs, monitoring, automation, production governance, and responsible AI-assisted engineering practices.
What they ask for
- Extensive experience supporting large-scale, mission-critical production environments in high-volume transaction or payment platforms.
- Five years applying Production Engineering or Site Reliability Engineering principles.
- Experience leading complex production incidents, root-cause analysis, service restoration, and recurrence prevention.
- Experience supporting highly available distributed systems across cloud, hybrid, and enterprise environments.
Nice to have
- Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent experience.
- Experience supporting payment processing, merchant acquiring, or high-volume transaction platforms.
Tools
AWS, Grafana, Splunk, Dynatrace, OpenSearch, CI/CD, GitHub Copilot, SQL
AI focus
Uses and evaluates enterprise-authorized AI-assisted engineering and operational capabilities; applies responsible practices including validation, security, and data-sensitivity considerations. GitHub Copilot and prompt engineering are preferred.
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