JPMorgan Chase
Technology Support Lead - IBM MQ Engineer
Plano, TX · Full-time · Posted Aug 17, 2026
- Experience
- 5+ years or equivalent expertise.
About the job
Leads operational support and reliability engineering for IBM MQ services across development, testing, and production, including AI-driven monitoring, incident response, resilience, and automation.
What you'll do
- Operate and support IBM MQ environments, troubleshoot incidents, and advise application teams on integration and operational practices.
- Improve service reliability through disaster recovery planning and testing, health indicators and alerting, runbooks, and post-incident follow-up.
- Reduce operational toil through automation and lead or contribute to infrastructure engineering workstreams and changes.
What they ask for
- 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining IT services.
- Demonstrated experience delivering AI-driven solutions for a large IBM MQ estate, including log/metric correlation, anomaly detection, and forecasting.
- Hands-on enterprise production middleware experience, including IBM MQ administration and incident response in secure environments.
- Experience managing applications or infrastructure in large-scale on-premises and public-cloud environments.
Nice to have
- Programming or automation scripting experience, preferably Python and/or Java.
- Practical experience with public cloud.
Tools
IBM MQ, Python, Java, Unix, Windows
AI focus
Deliver AI-driven solutions for a large IBM MQ estate, using log/metric correlation, anomaly detection, and forecasting to identify and resolve issues and accelerate incident triage and root cause analysis.
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