JPMorgan Chase
Technology Support Lead - Pre-Production Problem and Coordination Management Lead
Columbus, OH · Full-time · Posted Oct 21, 2026
- Experience
- 5+ years, or equivalent expertise.
About the job
Leads technology support and pre-production coordination to maintain service stability, readiness, and change management across large-scale financial platforms.
What you'll do
- Lead technologists delivering application or infrastructure services and manage incident, problem, and change processes.
- Coordinate pre-production testing, environment guidance, batch schedules, enterprise change schedules, test account reservations, and test data management.
- Promote enterprise-authorized, AI-assisted operational workflows, validating recommendations and handling sensitive data appropriately.
What they ask for
- 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
- Demonstrated experience using enterprise-authorized AI capabilities in production operations, with strong validation habits and awareness of data sensitivity.
- Experience managing applications or infrastructure in large-scale environments, both on premises and public cloud.
- Proficiency in observability and monitoring tools and techniques; experience executing processes within the ITIL framework.
Tools
public cloud, ITIL
AI focus
Uses enterprise-authorized AI to support incident triage and incident/problem/change workflows, with human validation, sensitive-data awareness, and attention to security, resiliency, and auditability.
Model-written summary · the original posting is authoritative