Technology Support Lead - Tech Resiliency, Disaster Recovery & Governance

What you'll do

• Oversee portfolio resiliency documentation, testing plans, evidence, taxonomy alignment, and control compliance.
• Coordinate resiliency exercises, track remediation, and produce reporting to identify gaps and emerging risks.
• Lead production incident, problem, and change management, including validated use of enterprise-authorized AI capabilities.

What they ask for

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining IT services.
• Experience in application resiliency, business continuity, disaster recovery, operational risk, or technology controls; testing programs and audit-ready evidence.
• Strong stakeholder management across technology, risk, and control partners; experience using enterprise-authorized AI for production workflows, with validation and data-sensitivity awareness.
• Experience managing applications or infrastructure in large-scale on-premises and public cloud environments; proficiency in observability and monitoring; availability for occasional planned after-hours testing.

Nice to have

• Experience with cyber recovery practices, such as data restore validation, recovery runbooks, or control testing.
• Strong data and reporting skills.

Pay

USD $147,250.00-$200,000.00 base salary

AI focus

Uses enterprise-authorized AI to improve incident triage and support incident, problem, and change workflows; validates AI-assisted recommendations, handles sensitive data appropriately, and checks outcomes against operational, security, and auditability expectations.