JPMorgan Chase
Travel Contact Center Team Lead - Chase Travel
Heathrow, FL · Full-time · Posted Oct 19, 2026
- Experience
- 3+ years in a travel or contact center role (or the stated equivalent combination); 3+ years of people leadership experience, or LEAP Program participation with demonstrated leadership capabilities.
- Education
- High school diploma or equivalent experience.
- Visa sponsorship
- Applicants must be authorized to work for any employer in the US. The employer cannot provide immigration sponsorship or take over sponsorship of an employment visa.
About the job
Leads a team of Chase Travel advisors handling inbound calls, coaching performance and ensuring service quality and operational goals are met.
What you'll do
- Manage daily workflow, queue coverage, call quality, and performance against operational goals and KPIs.
- Coach advisors, provide real-time support and feedback, and facilitate team meetings.
- Partner on training and process improvements; support interviewing, hiring, and onboarding.
What they ask for
- High school diploma or equivalent experience.
- 3+ years in a travel or contact center role, or an equivalent combination of relevant experience, leadership development, and demonstrated performance.
- 3+ years of people leadership experience, or participation in the LEAP Program with demonstrated leadership capabilities.
- Strong written and verbal communication; proficiency in Microsoft Office (Outlook, Word, Excel); ability to work onsite and assigned schedules, including evenings and weekends.
Nice to have
- Initiative in identifying issues and proposing practical solutions.
- Experience fostering employee engagement through visible, approachable leadership.
Tools
Microsoft Office, Outlook, Word, Excel
Model-written summary · the original posting is authoritative