JPMorgan Chase
User Researcher, Vice President
Columbus, OH · Director · Full-time · Posted Sep 25, 2026
- Experience
- 5+ years or equivalent expertise required; preferred: 1+ years supporting employee-facing or enterprise experiences, and 2+ years leveraging AI for UX research.
About the job
Leads user research for Morgan Health and Corporate Responsibility products and services, translating customer and end-user insights into experience strategy and design recommendations.
What you'll do
- Design and conduct research studies using quantitative and qualitative methods, including surveys, interviews, and user testing.
- Analyze research findings and usage data, then recommend improvements to products, features, and user experiences.
- Create journey maps, user segments, and personas; collaborate with cross-functional teams and mentor junior researchers and designers.
What they ask for
- 5+ years of experience or equivalent expertise in generative and evaluative user experience research, including quantitative and qualitative methods.
- Ability to conduct ethnography, surveys, interviews, and advanced data analysis to inform user experience design.
- Experience applying qualitative research findings to improve product or feature design.
- Experience designing iterative research studies and collaborating with cross-functional teams; creating visual research artifacts such as journey maps, personas, and user segments.
Nice to have
- 1+ years of experience supporting employee-facing experiences or enterprise applications and tools.
- 2+ years of experience leveraging AI to improve the speed and quality of UX research.
AI focus
Use AI to transform and enhance the speed and quality of UX research (preferred experience).
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