JPMorgan Chase
Vice President, High Net Worth Card Customer Experience
$133K–$195K
New York, NY · Director · Full-time · Posted Sep 22, 2026
- Experience
- 8+ years in product strategy, consulting, or client experience in financial services.
- Education
- BA degree or equivalent required; MBA preferred.
About the job
Leads product strategy and end-to-end customer experience improvements for the High Net Worth card segment and J.P. Morgan Reserve portfolio.
What you'll do
- Own HNW card customer experience across digital capabilities, servicing, and travel; identify and deliver enhancements with partner teams.
- Develop client experience strategy using competitive insights, market research, customer segmentation, and behavior analysis.
- Lead cross-functional roadmap initiatives and establish feedback and reporting practices; prepare executive business review materials.
What they ask for
- 8+ years of experience in product strategy, consulting, or client experience in financial services.
- Strong understanding of customer insights, P&L dynamics, and data analysis to inform product decisions.
- Excellent written and verbal communication skills, including executive-level presentations.
- BA degree or equivalent required.
Nice to have
- Credit card or payments industry experience.
- Experience with High Net Worth clients and/or luxury goods & services; MBA preferred.
Pay
USD $133,000.00-$195,000.00 base salary
Model-written summary · the original posting is authoritative