JPMorgan Chase
Vice President of Guest Experience & Partnerships on the Lounge team
$124K–$195K
New York, NY +1 · Director · Full-time · Posted Oct 31, 2026
- Location
- New York, NY
Wilmington, DE - Experience
- 8+ years in hospitality guest experience.
- Education
- Bachelor’s degree required.
About the job
Defines and delivers guest experiences and partner programs across food and beverage, wellness, and special activations for current and future airport lounges.
What you'll do
- Develop guest experience concepts and oversee their implementation, customer feedback, and performance with external operators.
- Manage food and beverage and wellness partner relationships through sourcing, onboarding, and contract fulfillment.
- Manage budgets and invoicing, and collaborate with Operations, Real Estate, and Design on new lounge and refurbishment plans.
What they ask for
- 8+ years in hospitality guest experience.
- Bachelor’s degree required.
Nice to have
- Knowledge of Dining Programming and Airport Lounges.
- Strong guest experience, partnership, and end-to-end project management capabilities.
Pay
USD 133,000.00-$195,000.00 base salary (New York, NY); USD 123,500.00-$185,000.00 base salary (Wilmington, DE)
Model-written summary · the original posting is authoritative