JPMorgan Chase
Vice President, Omni-Channel Personalization, Strategy & Operations
$133K–$215K
Palo Alto, CA +1 · Director · Full-time · Posted Oct 5, 2026
- Location
- Palo Alto, CA
New York, NY - Experience
- 5+ years, or equivalent expertise, in product management or a relevant domain area.
About the job
Leads strategy, execution, and operating models for Chase’s omnichannel personalization program, advancing AI-powered customer experiences and measurable business outcomes.
What you'll do
- Set the program strategy and multi-quarter roadmap, including evolution toward AI-native personalization and agentic capabilities.
- Lead cross-functional initiatives and establish governance, planning cadences, executive reviews, and KPI/OKR tracking.
- Define outcome measurement and deliver executive communications, recommendations, and decision materials.
What they ask for
- 5+ years of experience or equivalent expertise in product management or a relevant domain area.
- Advanced knowledge of the product development life cycle, design, and data analytics.
- Experience leading large cross-functional strategic initiatives from ambiguous problems through execution and measurable outcomes.
- Experience managing executive operating rhythms, governance forums, and KPI/OKR frameworks.
Nice to have
- Experience in personalization, customer journey optimization, omnichannel engagement, marketing decisioning, or digital product ecosystems.
- Familiarity with AI/ML concepts, experimentation frameworks, personalization platforms, next-best-action decisioning, orchestration, or agentic AI approaches.
Pay
USD 133,000.00-$215,000.00 base salary (Palo Alto, CA); USD 133,000.00-$215,000.00 base salary (New York, NY)
Tools
AI/ML, KPI/OKR
AI focus
Shapes AI-powered customer experiences, including AI-native personalization, AI-driven decisioning, orchestration, and agentic capabilities.
Model-written summary · the original posting is authoritative