Drimva

JPMorgan Chase

Vice President, Ultimate Rewards Operations and Enablement

$109K–$195K

New York, NY +1 · Director · Full-time · Posted Oct 23, 2026

Location
New York, NY
Wilmington, DE
Experience
6+ years.
Education
Bachelor’s degree in Business, Finance, or a related field (or equivalent experience).
Visa sponsorship
Applicants must be authorized to work for any employer in the US. No immigration sponsorship or takeover of employment visa sponsorship is available at this time.

About the job

Leads operational enablement and control execution across rewards redemption channels to detect and reduce misuse, improve reliability, and deliver consistent customer experiences.

What you'll do

  • Set operational standards and continuous improvement actions across redemption channels; centralize fraud monitoring, escalation, and remediation.
  • Partner with risk, analytics, security, product, technology, and customer service teams to develop controls and coordinate incident response.
  • Run governance and enablement, including control reviews, reporting, procedures, playbooks, training, and change management.

What they ask for

  • 6+ years of experience in complex operations and/or fraud and risk programs within loyalty, payments, financial services, or an adjacent domain.
  • Experience improving multi-channel operational performance and partnering with risk, analytics, and security teams to implement controls.
  • Working knowledge of fraud monitoring and rewards misuse management, including alerting, case workflows, escalation, and loss mitigation.
  • Bachelor’s degree in Business, Finance, or a related field (or equivalent experience).

Nice to have

  • Experience in credit cards and/or loyalty programs with accountability for operational performance, control outcomes, and customer experience metrics.
  • People leadership experience and/or leadership of cross-functional workstreams in a matrixed environment.

Pay

USD 128,250.00-$195,000.00 base salary; USD 109,250.00-$168,000.00 base salary

Model-written summary · the original posting is authoritative

First seen Oct 28, 2026 · Last verified Nov 6, 2026 (UTC)