JPMorgan Chase
Vice President, Wealth Management Loan Servicing
$104K–$178K
Chicago, IL +1 · Director · Full-time · Posted Oct 28, 2026
- Location
- Chicago, IL
Newark, DE - Experience
- 7 years managing loan servicing operations.
About the job
Leads loan servicing specialists to ensure accurate, timely, controlled servicing while improving processes, resolving complex issues, and developing team members.
What you'll do
- Oversee interpretation of loan documents and timely servicing across the loan portfolio.
- Lead and develop servicing specialists, setting performance expectations and fostering continuous improvement.
- Resolve complex stakeholder issues and plan operational improvements that strengthen controls and reduce risk.
What they ask for
- Experience managing loan servicing operations, including interpreting loan documents and managing servicing deadlines.
- Experience leading teams in financial services with accountability for quality, timeliness, and performance.
- Demonstrated experience resolving complex issues through conflict management with internal teams and external stakeholders.
- Experience contributing to operational planning and mentoring and developing others.
Nice to have
- Experience leading adoption of AI-enabled analytics, workflow automation, or intelligent process tools.
- Proficiency developing quantitative reports; experience managing multiple teams or people leaders is also preferred.
Pay
Chicago,IL $104,500.00-$178,000.00 (base salary)
Tools
artificial intelligence-enabled analytics, workflow automation, intelligent process tools
AI focus
Lead teams adopting AI-enabled analytics, workflow automation, or intelligent process tools to improve efficiency and accuracy, reduce manual effort, and support controlled execution.
Model-written summary · the original posting is authoritative