JPMorgan Chase
Virtual Banker II - Columbus, OH
Columbus, OH · Full-time · Posted Oct 27, 2026
- Experience
- 1+ year of sales experience in Retail Banking, Financial Services, or related industries; proven client service experience or comparable experience.
- Education
- High school diploma, GED, or equivalent. College degree or military equivalent preferred.
About the job
Provides virtual consumer banking service through phone and video, identifies clients’ financial needs, offers solutions, and connects them with specialists.
What you'll do
- Engage clients through inbound and outbound phone and video conversations, offering personalized financial solutions and resolving issues.
- Build client relationships and refer clients to One Chase Partners for specialized financial needs.
- Help clients use Chase digital and ATM services and meet client engagement and referral performance metrics.
What they ask for
- 1+ year of sales experience in Retail Banking, Financial Services, or related industries, with success establishing clients, deepening relationships, and delivering results.
- Proven client service experience or comparable experience.
- High school diploma, GED, or equivalent.
- Strong communication and relationship-building skills, with a client-first approach and ability to collaborate and follow risk and compliance requirements.
Nice to have
- Ability to influence, educate, and connect customers to technology solutions; experience with banking policies, procedures, and regulatory requirements.
- Retail banking, financial services, or consultative customer relationship experience; college degree or military equivalent.
Tools
Chase Mobile App, Chase.com, ATMs, NMLS
Model-written summary · the original posting is authoritative