Judi Health
Customer Success Pharmacy Technician
$47K–$71K
Charlotte, North Carolina, United States +5 · Full-time · Posted Sep 18, 2026
- Location
- Charlotte, North Carolina, United States
Denver, Colorado, United States
New York, New York, United States
Charlotte, North Carolina, United States
Denver, Colorado, United States
New York, New York, United States - Experience
- 3+ years of pharmacy practice experience in a PBM or health plan.
- Education
- High school diploma or the equivalent; associate or bachelor’s degree preferred.
About the job
Onboards and supports clients using Judi Health’s Prior Authorization Tool, helping them configure workflows, resolve issues, and adopt the product.
What you'll do
- Build client relationships and guide onboarding, implementation, configuration, and ongoing use of the tool.
- Troubleshoot client inquiries, identify execution risks, and coordinate issue prioritization and resolution with internal teams.
- Support audits, delegated services, integrations, and product improvements while identifying ways to increase adoption.
What they ask for
- National Certified Pharmacy Technician (CPhT) certification.
- 3+ years of pharmacy practice experience in a PBM or health plan.
- Subject matter expertise in coverage determination, appeals reviews, and audits across all lines of business.
- Experience operating multiple prior authorization software solutions.
Nice to have
- Client-facing experience.
- Associate or bachelor’s degree.
Pay
$56,800 — $71,000 USD (base salary); $52,000 — $65,000 USD (base salary); $47,200 — $59,000 USD (base salary)
Tools
Microsoft Office Suite, Jira, Lucid, Confluence, Github, AWS Redshift
Model-written summary · the original posting is authoritative