Juicebox
Enterprise Customer Success Manager
$205K–$265K
San Francisco · On-site · Manager · Full-time · Posted Oct 12, 2026
- Experience
- 6+ years; experience in SaaS, consulting, HR tech, or talent tech is also requested, with recruiting industry experience a plus, not a requirement.
About the job
Owns enterprise customer relationships at Juicebox, driving onboarding, adoption, renewals, expansion, and customer outcomes while enabling AI workflows.
What you'll do
- Manage customer success plans, adoption, ROI discussions, and QBRs across a portfolio of customers.
- Own renewals, pricing negotiations, and expansion opportunities, building relationships with stakeholders across customer organizations.
- Improve the Customer Success playbook and guide customers in adopting AI-native workflows and managing change.
What they ask for
- 6+ years in Customer Success, Strategic Account Management, or Enterprise SaaS, with ownership of renewals, expansion revenue, and high-value enterprise accounts.
- Experience managing complex stakeholder relationships, engaging executives, and growing revenue within strategic customers.
- Track record of exceeding commercial goals and driving customer growth.
- Ability to manage multiple priorities, operate amid ambiguity, and engage senior stakeholders with confidence.
Nice to have
- Experience in SaaS, consulting, HR tech, or talent tech.
- Recruiting industry experience.
Pay
$205K – $265K (USD, compensation; offers equity and commission)
AI focus
Enable customers to adopt AI-native workflows and serve as an AI workflow expert.
Model-written summary · the original posting is authoritative