Juicebox
Manager, Customer Success
$215K–$315K
San Francisco · On-site · Manager · Full-time · Posted Oct 12, 2026
- Experience
- 5+ years in Customer Success, Account Management, or Sales, including 2+ years managing a revenue-owning team.
About the job
Manages and develops a customer success team responsible for renewals and expansions across mid-market and enterprise accounts, while building the team’s processes and playbook.
What you'll do
- Coach CSMs through deal reviews, call feedback, and direct performance development.
- Own team performance against GRR, NRR, and expansion goals, including forecasting and pipeline management.
- Lead complex renewals and expansions, improve CS processes, and partner with Sales, Product, and leadership.
What they ask for
- 5+ years in Customer Success, Account Management, or Sales, including 2+ years managing a revenue-owning team.
- Proven success leading teams that consistently exceed GRR, NRR, and expansion targets.
- Strong commercial instincts and a track record of coaching others to improve.
- Experience introducing processes and programs that measurably improved a CS organization.
Pay
$215K – $315K USD total pay
AI focus
Define customer success in an AI-first world; lead CSMs who act as AI workflow experts.
Model-written summary · the original posting is authoritative