Juicebox
Manager, Customer Success
$215K–$315K
New York · Manager · Full-time · Posted Oct 28, 2026
- Experience
- 5+ years in Customer Success, Account Management, or Sales, including 2+ years managing a revenue-owning team.
About the job
Manages and coaches a Customer Success team responsible for renewals, expansions, and revenue performance across mid-market and enterprise customers.
What you'll do
- Coach CSMs through deal reviews, call feedback, and development.
- Drive GRR, NRR, and expansion goals through forecasting, pipeline management, and hands-on support for complex deals.
- Build and improve CS processes and playbooks, partnering with Sales, Product, and leadership.
What they ask for
- 5+ years in Customer Success, Account Management, or Sales, including 2+ years managing a revenue-owning team.
- Proven success leading teams that consistently exceed GRR, NRR, and expansion targets.
- Strong commercial instincts and a track record of coaching others to improve.
- Experience introducing processes and programs that measurably improved a CS organization.
Pay
$215K – $315K USD total pay
AI focus
Define customer success in an AI-first environment; support CSMs as AI workflow experts.
Model-written summary · the original posting is authoritative