Juicebox
Portfolio Customer Success Manager
$140K–$190K
San Francisco · On-site · Manager · Full-time · Posted Oct 26, 2026
- Experience
- 2+ years in Customer Success or Account Management.
About the job
Own onboarding, adoption, retention, expansion, and renewals for a portfolio of SMB customers while building scalable customer-success programs and enabling AI-native workflows.
What you'll do
- Manage onboarding, adoption, retention, renewals, and expansion across a portfolio of SMB accounts; lead commercial conversations and demonstrate ROI.
- Run and improve one-to-many enablement, including kickoff and training sessions, office hours, and webinars.
- Use customer signals to identify risks and growth opportunities, guide AI workflow adoption, and improve the portfolio Customer Success playbook.
What they ask for
- 2+ years in Customer Success or Account Management, owning a revenue target and a portfolio of 150–200+ accounts.
- Experience working directly with customers in a digital, scale, pool model.
- Track record of exceeding goals and driving customer growth.
- Ability to manage multiple customer conversations and priorities simultaneously.
Nice to have
- Experience in SaaS, consulting, HR tech, or talent tech; recruiting industry experience is a plus.
Pay
$140K – $190K USD total pay
AI focus
Drive adoption of AI-native workflows and help customers manage change and achieve value from them.
Model-written summary · the original posting is authoritative