Juicebox
Product Specialist
$100K–$140K
San Francisco · On-site · Full-time · Posted Sep 24, 2026
- Experience
- 2–4+ years in support engineering, product ops, or customer support at a SaaS company.
About the job
Supports Juicebox customers by resolving product issues, investigating bugs, and coordinating with product and engineering to improve product quality.
What you'll do
- Respond to support requests, investigate and document bugs, and coordinate resolution with product and engineering.
- Follow up with users about fixes or workarounds and maintain support documentation, tools, and workflows.
- Identify recurring feedback themes and share insights with product leadership.
What they ask for
- 2–4+ years of experience in support engineering, product ops, or customer support at a SaaS company.
- Clear, calm communication and ability to investigate bugs and balance response speed with root-cause analysis.
- Organized, proactive, and comfortable coordinating across functions.
- Based in SF or open to relocating; in-office five days per week.
Nice to have
- Prior experience in AI, SaaS, or recruiting tech.
- Technical or product manager background; experience with support/product tools or triage automation.
Pay
$100K – $140K USD base salary
Tools
Intercom, Slack, Linear, Notion, HubSpot, PostHog
Model-written summary · the original posting is authoritative