Jump AI
Product Specialist
$65K–$80K
Hybrid - Draper UT · Hybrid · Full-time · Posted Sep 24, 2026
- Experience
- Helpful if you have 1–5 years of professional experience; new college graduates are also considered.
- Education
- College degree required.
About the job
Provides customer support to financial advisors using Jump, resolves product issues, educates users, and shares customer feedback with product and engineering teams.
What you'll do
- Manage the Jump Help Desk and respond to customer questions, issues, and requests.
- Debug and resolve customer issues, including over Zoom, and keep customers updated on pending issues.
- Educate users on Jump features and communicate feature requests and recurring issues to product and engineering teams.
What they ask for
- College degree.
- Strong written and verbal communication skills.
- Able to learn and work independently, manage details and multiple tasks, and troubleshoot methodically.
- Must be a resident of the United States.
Nice to have
- 1–5 years of professional experience, preferably in a customer-facing technology role; new college graduates are also considered.
Pay
$65,000-$75,000 (USD; base salary); $65K – $80K (USD; compensation type not specified)
Tools
Intercom, Zoom
AI focus
The role supports financial advisors using Jump’s AI assistant and helps users leverage AI; programming, math, or AI knowledge is not required.
Model-written summary · the original posting is authoritative