Junction
Customer Support Associate
$50K–$70K
EDT / EST (US East Coast only) · Remote · Full-time · Posted Oct 15, 2026
- Experience
- 2+ years of support experience at a B2B2C SaaS company.
- Visa sponsorship
- Does not sponsor visas. Applicants must be physically based in GMT or EST timezones.
About the job
Provides Tier 1 customer support for Junction’s diagnostic healthcare infrastructure, resolving customer issues and coordinating with labs and internal teams to get patients their results.
What you'll do
- Investigate and resolve customer issues, supporting customers from onboarding through troubleshooting.
- Triage, prioritize, and escalate a high-volume ticket queue; contact labs and service providers to track results and resolve problems.
- Communicate with customers and colleagues, collaborate across teams, and document knowledge-base guidance.
What they ask for
- 2+ years of support experience at a B2B2C SaaS company.
- Hands-on ability to identify, reproduce, and resolve reported issues, owning them through resolution.
- Experience at a small or mid-size company and comfort working without extensive playbooks or documentation.
- Strong written and verbal communication, with calm, empathetic, and accurate handling of a busy queue.
Nice to have
- Healthcare or diagnostics experience.
- Familiarity with APIs.
Pay
$50K–$70K (base salary)
Tools
APIs, AI, Slack
AI focus
Use AI and other tools to solve problems and improve repetitive work.
Model-written summary · the original posting is authoritative