Junction
Product Engineer, Support
$90K–$130K
EDT / EST (US East Coast only) · Remote · Full-time · Posted Aug 6, 2026
- Experience
- A couple of years writing or debugging Python.
- Visa sponsorship
- Does not sponsor visas right now.
About the job
Investigate customer technical issues in Junction’s healthcare APIs, communicate solutions, make small fixes, and improve support documentation and tooling.
What you'll do
- Diagnose and reproduce issues by tracing logs, services, and code; identify root causes and keep customers and engineers informed.
- Help customers resolve problems, make small fixes where appropriate, and use AI tools to speed up debugging.
- Improve documentation, build small tools or scripts, and flag recurring issues for process improvements.
What they ask for
- A couple of years writing or debugging Python and confidence working in unfamiliar codebases.
- Strong technical troubleshooting skills, including reading code and navigating logs.
- Clear communication with both technical and non-technical audiences.
- Enjoy helping customers and working in a fast-moving startup environment.
Nice to have
- Engineering background with experience moving into a support or customer-facing technical role.
Pay
$90K - $130K (base salary)
Tools
Python
AI focus
Use AI tools to speed up debugging.
Model-written summary · the original posting is authoritative