Juro
Senior Customer Success Manager
$145K
Boston (MA) · Hybrid · Manager · Full-time · Posted Sep 23, 2026
- Experience
- 3+ years; the posting says relevant experience matters more than the length of time.
- Visa sponsorship
- Applicants must be located in Massachusetts and have long-term working rights in the US.
About the job
Own and grow a roughly $3M customer portfolio, building scalable customer success playbooks and automations while helping customers adopt Juro and achieve value.
What you'll do
- Maintain portfolio health and drive customer retention, growth, and expansion.
- Build customer success playbooks, automations, and touchpoints; identify where direct engagement will have the most impact.
- Manage complex accounts, nurture champions, share customer feedback with product and go-to-market teams, coach junior CSMs, and lead team initiatives.
What they ask for
- 3+ years of customer-facing experience at an AI or SaaS scale-up (Series A–D).
- Experience engaging senior stakeholders, including Director level and above, in value-led conversations.
- Ability to identify and nurture customer relationships across multiple accounts.
- Strong discovery and problem-solving skills, with a proactive approach to addressing issues.
Pay
$145,000 (base salary)
AI focus
Work with Juro’s AI-enabled contract automation platform; build customer success automation and scalable touchpoints.
Model-written summary · the original posting is authoritative