Justworks
Customer Support Advocate, Employees
New York, New York · Full-time · Posted Jun 18, 2024
- Experience
- 4 years minimum professional experience in customer service.
About the job
Supports small-business worksite employees with questions about Justworks products, payroll, benefits, timecards, and other HR matters, resolving cases through phone, email, and chat.
What you'll do
- Handle and resolve employee inquiries about benefits, paychecks, time and attendance, taxes, and Justworks services; manage CRM cases and keep customers updated.
- Provide accurate, empathetic support, triage and escalate complex issues, and maintain expertise in the product.
- Advocate for customers by recommending product and process improvements and communicating bugs to engineering.
What they ask for
- At least 4 years of professional customer service experience.
- Strong customer-service skills, including empathetic handling of challenging phone interactions.
- Strong written and verbal communication skills with attention to detail.
- Ability to learn products, explain complex topics simply, solve problems, and organize and prioritize work.
Nice to have
- Customer service experience in B2B SaaS or contact center environments; experience in SaaS, HR, payroll, PEOs, or health benefits is a plus.
- Spanish or another second language at business conversation level.
Pay
USD $26.44 to $31.25 per hour (base wage)
Tools
CRM
Model-written summary · the original posting is authoritative