Justworks
Director, Customer Onboarding
$166K–$214K
New York, New York · Director · Full-time · Posted Oct 13, 2026
- Experience
- Minimum 10 years of professional experience and minimum 6 years of people management experience.
About the job
Leads Justworks’ Customer Onboarding organization, guiding customers from sales handoff to platform launch while improving adoption, customer value, service quality, and revenue expansion.
What you'll do
- Set onboarding strategy and lead, hire, develop, and mentor a 40+ person team, including managers.
- Optimize onboarding journeys and deploy programs that drive early adoption and customer lifetime value.
- Partner cross-functionally with Growth & Retention, Product, Marketing, Sales, and Revenue teams to improve customer outcomes and identify expansion opportunities.
What they ask for
- At least 10 years of professional experience, ideally in onboarding, implementation, customer success, account management, account development, customer support, professional services, or related fields.
- At least 6 years of people management experience building and managing large customer-facing teams in a fast-paced environment.
- Experience leading a management team of managers.
- Track record of building, executing, and hitting adoption and revenue expansion plans.
Nice to have
- Experience in tech/SaaS.
- Experience managing teams of 40+ employees.
Pay
USD 166,000.00 to USD 214,000.00 per year (base salary)
Tools
Justworks platform, marketplace integrations
Model-written summary · the original posting is authoritative