Justworks
Director, Customer Success
$188K–$242K
New York, New York · Director · Full-time · Posted Oct 12, 2026
- Experience
- Minimum of 10 years of professional experience; minimum of 6 years of people management experience.
About the job
Leads Justworks’ Customer Success organization for large named accounts, driving customer value, retention, and revenue growth while developing a 60+ person team.
What you'll do
- Set strategy and lead, hire, train, and develop the Customer Success Managers and frontline managers.
- Own Customer Success revenue targets and operating rhythms, and execute customer-led revenue generation with cross-functional partners.
- Guide customers in product optimization, renewals, and adoption of new products, while representing the customer voice internally.
What they ask for
- At least 10 years of professional experience, ideally in customer success, account management, account development, customer support, professional services, or related fields.
- At least 6 years of people-management experience building and managing large (60+ employees) customer-facing teams in a fast-paced, dynamic environment.
- Experience driving commercial outcomes with existing customers and working with complex products.
- Ability to design scalable success delivery models, advocate for customers, and make data-driven decisions.
Nice to have
- Experience in tech/SaaS.
Pay
USD 188,000.00 to USD 242,000.00 per year (base salary)
Tools
Objectives and Key Results (OKRs)
Model-written summary · the original posting is authoritative