Justworks
Manager, Customer Onboarding
$109K–$136K
New York, New York · Manager · Full-time · Posted Oct 26, 2026
- Experience
- 5 or more years in customer onboarding, customer success, or service operations; 3 or more years of people and team management experience.
About the job
Leads and develops the customer onboarding team, improving the post-sale implementation experience, operational efficiency, and customer satisfaction while coordinating across Sales, Operations, and Customer Success.
What you'll do
- Coordinate with Sales and Customer Success to ensure smooth customer onboarding and handoffs.
- Coach and manage the team, including 1:1s, meetings, reporting, performance reviews, and hiring support.
- Track onboarding and satisfaction metrics and improve processes and quality with cross-functional teams.
What they ask for
- 5 or more years of experience in customer onboarding, customer success, or service operations.
- 3 or more years of people and team management experience.
- Proven track record of coaching and developing high-performing teams and achieving team KPIs and operational targets.
- Experience building or improving processes in a scaling environment.
Nice to have
- Experience in HR Tech or SaaS.
Pay
USD $109,000.00 to $136,000.00 per year (base salary)
Model-written summary · the original posting is authoritative