Justworks
Manager, Medical Benefit Operations
$109K–$136K
New York, New York · Manager · Full-time · Posted Sep 29, 2026
- Experience
- Minimum 5+ years in operations, onboarding, or a customer service-related field; minimum 2 years of people and team management experience.
About the job
Leads the team and day-to-day operations for Justworks’ medical insurance products, improving service quality, processes, and coordination with internal teams and external partners.
What you'll do
- Manage and develop the medical benefits operations team, including training, performance management, and workload planning.
- Oversee operational metrics, ticket quality, service levels, documentation, and SOX-related internal controls.
- Improve scalable processes and collaborate with Product, Engineering, and other teams and external partners on operational issues and projects.
What they ask for
- 5+ years of experience in operations, onboarding, or a customer service-related field.
- 2 years of people and team management experience, including coaching and development.
- Knowledge of benefit or insurance plans; experience with ticket management systems and workflows.
- Intermediate or advanced Excel knowledge; strong project management, communication, and relationship/partner management skills.
Nice to have
- Experience with SQL.
Pay
USD 109,000.00 to USD 136,000.00 per year (base salary)
Tools
Jira, Claude, Gemini, Gumloop, Excel, SQL
AI focus
Experience with AI and automation tools is required; the role also fosters an AI-fluent team that builds automations and agents to improve processes and outcomes.
Model-written summary · the original posting is authoritative