Justworks
Operations & Verifications Coordinator
New York, New York · Full-time · Posted Oct 1, 2026
- Experience
- Minimum of 1 year of professional experience; preferably in unemployment claims, tax, human resources, or related fields.
About the job
Coordinates document verification, mail triage, and state-agency responses for Justworks’ unemployment claims and tax teams.
What you'll do
- Process and verify child support, mortgage, wage audit, earnings, benefits, and other state requests; retrieve and validate documents from state portals.
- Manage incoming and outgoing mail, triage blocked mail and cases, and route documents to appropriate agencies and workflows.
- Support unemployment hearings by submitting documents, scheduling witness preparation, and completing hearing registrations.
What they ask for
- At least 1 year of professional experience.
- Proficiency in Adobe Acrobat, including redacting, editing, resizing, organizing, and optimizing documents and files.
- Experience with multiple systems and software programs, and ability to learn new systems and processes proactively.
- Strong organizational, multitasking, verbal communication, and written communication skills.
Nice to have
- Experience in unemployment claims, tax, human resources, or related fields; prior PEO experience is a plus.
- Experience with enterprise tools for blocked mail processing and notice triage; prior mailroom experience.
Pay
$29.81 to $35.10 per hour (base wage)
Tools
Adobe Acrobat, Non-State Information Data Exchange Systems (SIDES), NoticeNinja
AI focus
Use AI-driven platforms for information gathering, brainstorming, and drafting initial content to improve productivity and accuracy.
Model-written summary · the original posting is authoritative