Justworks
Senior Customer Success Manager, International
New York, New York · Manager · Full-time · Posted Oct 5, 2026
- Experience
- Minimum 5+ years in account management, relationship management, customer success, or a complex customer service environment.
About the job
Leads customer success for Justworks’ international customers, driving adoption, retention, expansion revenue, and seamless rollouts across markets.
What you'll do
- Own and grow a customer book of business, meeting or exceeding quarterly NRR targets through retention, cross-sell, and upsell strategies.
- Coordinate international customer launches and complex issues with internal teams, and advocate for customer needs and feedback.
- Identify at-risk customers and improve international servicing through process improvements, automation, and scalable practices.
What they ask for
- 5+ years of professional experience in account management, relationship management, customer success, or a complex customer service environment.
- Excellent organizational, written, and verbal communication skills.
- Demonstrated track record of customer success and driving retention strategies.
- Strong customer retention track record.
Nice to have
- Experience in healthcare, HR, Employer of Record (EOR), or insurance industries; HR Tech/SaaS experience is a plus.
- Multilingual fluency.
Pay
$43.75 to $52.88 per hour (base wage; ISO currency code not stated)
Tools
HR Tech/SaaS
Model-written summary · the original posting is authoritative