Justworks
Senior Director, Central Operations
$240K–$310K
New York, New York · Director · Full-time · Posted May 6, 2026
- Experience
- 10+ years overall; at least 3-5 years leading teams.
About the job
Leads the Central Operations function, building operational infrastructure and teams while driving AI-enabled transformation, operational excellence, reporting, systems governance, and learning and development.
What you'll do
- Lead AI and automation transformation, workflow improvement, and change adoption across Operations and partner functions.
- Build and lead the Central Operations team; establish standards, SOPs, controls, quality benchmarks, and governance.
- Own Operations KPIs, reporting, tools and vendor relationships, and learning and development programs.
What they ask for
- 10+ years of experience in operations, business operations, product, or a related function, with at least 3-5 years leading teams.
- Demonstrated success building operational infrastructure such as SOPs, KPIs, and controls frameworks in a fast-growing or scaling organization.
- Proven track record leading transformation or automation initiatives, including hands-on experience evaluating, deploying, or governing AI or process automation tools in an operational context.
- Strong analytical skills and hands-on experience governing operational tools and third-party platforms.
Nice to have
- Experience in a compliance-adjacent, regulated, or high-stakes service environment.
- Familiarity with process improvement methodologies (Lean, Six Sigma, or equivalent).
Pay
$240,000 - $310,000 annually (base salary)
AI focus
Lead the AI and automation agenda for Operations, identifying, prioritizing, evaluating, deploying, and governing solutions that reshape workflows; partner across functions and drive adoption through change management and learning programs.
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