Kastle AI
Enterprise Account Manager
San Francisco · On-site · Manager · Full-time · Posted Oct 21, 2026
- Experience
- 5+ years; the posting lists account management, customer success, or enterprise sales as alternatives.
About the job
Own relationships with Kastle’s largest mortgage lenders and servicers, driving customer renewals and account expansion through executive engagement and deployment of AI agents.
What you'll do
- Manage renewals and expansion for a portfolio of large accounts, including identifying and closing opportunities for new agents, business lines, and channels.
- Build senior stakeholder relationships, conduct quarterly business reviews, and regularly visit customers onsite.
- Coordinate with deployment and engineering teams to resolve customer issues, and share customer insights with founders to inform product direction.
What they ask for
- 5+ years in account management, customer success, or enterprise sales at a company selling into bank, lender, or servicer operations.
- Proven track record of carrying and hitting an expansion or NRR quota.
- Deep understanding of bank and lender lending operations, including default, loss mitigation, escrow, and contact centers.
- History of executive relationships and solution selling; able to demo technical products and explain AI to technical and non-technical audiences.
Nice to have
- Experience as an operator in the mortgage industry.
- Experience at an early-stage or high-growth startup, or managing accounts at the largest US banks or servicers.
AI focus
Demo and pitch Kastle AI agents and product releases, explain AI to customers, and help introduce AI agents across bank and lender operations.
Model-written summary · the original posting is authoritative