Kikoff
Associate Program Manager, Customer Experience
$132K–$155K
San Francisco +1 · Manager · Full-time · Posted Oct 28, 2026
- Location
- San Francisco
San Francisco, California, United States - Experience
- 2–4 years; CX, Operations, Product Ops, Consulting, or similar roles.
About the job
Build and scale customer experience systems, automation, tooling, and measurement to improve customer interactions and support team efficiency.
What you'll do
- Develop AI automation strategies and workflows, including chatbots, agent-assist tools, and automated servicing.
- Improve CX systems and tooling, and build dashboards to measure performance and initiative impact.
- Lead cross-functional initiatives from problem definition through launch and measurement, addressing customer friction with Product and other teams.
What they ask for
- 2–4 years of experience in CX, Operations, Product Ops, Consulting, or similar roles, including hands-on customer experience or support operations work.
- Hands-on experience with CX tools such as Zendesk, chat platforms, and CSAT tools.
- Strong analytical and problem-solving skills; ability to operate in ambiguous environments and drive execution.
- Experience working cross-functionally with Product, Engineering, or Operations teams.
Nice to have
- Exposure to automation, workflows, or AI-driven tools.
- Experience building dashboards or working with data tools such as SQL or Looker.
Pay
$132,000 — $155,000 USD (base salary)
Tools
Zendesk, SQL, Looker
AI focus
Develop chatbot strategy and implement AI automation, including agent-assist workflows and automated servicing flows.
Model-written summary · the original posting is authoritative