Kingdom Supercultures
Senior Manager, Customer Engagement
$120K–$170K
Brooklyn, NY · On-site · Manager · Full-time · Posted Oct 5, 2026
- Experience
- Roughly 3–5 years of relevant experience.
About the job
Build and lead customer engagement by managing post-launch relationships, improving order and fulfillment operations, and turning recurring customer needs into cross-functional improvements.
What you'll do
- Own ongoing customer support, resolve customer-facing operational issues, and communicate fulfillment updates and risks.
- Improve onboarding, order intake, tracking, and communications; scope and support reliable AI-assisted workflows.
- Coordinate customer-request improvements across teams, tracking priorities, owners, timelines, and validation evidence.
What they ask for
- Roughly 3–5 years of relevant experience in customer or client management, business operations, consulting, or a similarly demanding environment.
- Record of owning customer or client outcomes and coordinating complex work across teams.
- Strong relationship-building, communication, organization, and judgment skills.
- Comfort with CRM and reporting tools, and willingness to build and assess AI-assisted workflows.
Nice to have
- Experience in a business with technical or physical products.
Pay
$120-170K USD base salary; $120K – $170K USD base salary
Tools
customer relationship management (CRM), AI-assisted workflows
AI focus
Scope and support AI-assisted workflows by defining rules and exceptions, testing outputs, monitoring failures, setting human-review points, and reducing manual work while maintaining reliability.
Model-written summary · the original posting is authoritative