Lead Engineer, Applied AI (Customer Agent)

What you'll do

• Set architecture and product direction, and build and ship the system through production.
• Solve agent orchestration, evaluation, guardrail, memory, context, and reliability challenges.
• Write and review code, establish reusable engineering patterns, mentor through design reviews, and partner across product and technical teams.

What they ask for

• Built, scaled, and supported production agentic systems through launch and ongoing operations, including orchestration, evaluations, guardrails, and handling non-deterministic failures.
• Owned technical and product direction for a significant area and shipped work adopted by other engineers.
• Hands-on coding, architecture review, and production debugging experience.
• Able to communicate technical trade-offs and turn ambiguous problems into plans.

Nice to have

• Experience with production-scale multi-tenant agent platforms.
• Experience with 0-to-1 products, production evaluation systems, AI observability, or human-in-the-loop workflows for LLM-powered products.

Pay

$176,000 — $264,000 USD (base salary)

AI focus

Build and operate a production conversational AI customer-support agent; lead work on orchestration, evaluation, guardrails, memory and context, reliability, and responsible deployment.