Klaviyo
Lead, Global Services Strategy & Operations
$120K–$180K
San Francisco, CA +3 · Full-time · Posted Oct 16, 2026
- Location
- San Francisco, CA
Boston, Massachusetts, United States
Denver, Colorado, United States
San Francisco, California, United States - Experience
- 4–6 years in professional services operations, program/project management, revenue operations, or a related operational role; ideally in a fast-paced SaaS or technology company.
About the job
Runs day-to-day operations for Global Services by managing cross-functional projects, systems, processes, automations, and reporting.
What you'll do
- Manage concurrent operational projects, translating ambiguous requests into plans and coordinating stakeholders across functions.
- Build, maintain, and document systems, automations, workflows, and process improvements.
- Support operational metrics and dashboards, ensuring reporting data is accurate and timely.
What they ask for
- Proven ability to independently manage multiple concurrent projects and shifting priorities.
- Hands-on experience with systems such as Salesforce, Tableau, Google Sheets/Apps Script, Zapier, or similar automation and reporting tools.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder relationship-building skills.
Nice to have
- Experience supporting Professional Services, Customer Success, or Support.
- Familiarity with professional services automation (PSA) tools and project management systems; PMP or another project/program management certification.
Pay
$120,000–$180,000 USD (base salary)
Tools
Salesforce, Tableau, Snowflake, Google Sheets/Apps Script, Zapier, SQL
AI focus
The posting describes responsible AI fluency as a company-wide expectation, including privacy, security, bias awareness, and human-in-the-loop use; it does not specify AI work as a job duty.
Model-written summary · the original posting is authoritative