Klaviyo
Lead, Global Services Strategy & Operations
$120K–$180K
Boston, MA +3 · Full-time · Posted Oct 16, 2026
- Location
- Boston, MA
Boston, Massachusetts, United States
Denver, Colorado, United States
San Francisco, California, United States - Experience
- 4–6 years in professional services operations, program/project management, revenue operations, or a related operational role; ideally in a fast-paced SaaS or technology company.
About the job
Leads day-to-day operations for Global Services by managing projects, systems, automations, reporting, and cross-functional process improvements.
What you'll do
- Manage multiple operational projects, turning ambiguous requests into plans and coordinating stakeholders to address risks.
- Build, document, and maintain systems, automations, and scalable processes supporting service delivery and reporting.
- Support operational metrics and dashboards, ensuring reporting data is accurate and timely.
What they ask for
- Hands-on experience with systems such as Salesforce, Tableau, Google Sheets/Apps Script, Zapier, or similar automation and reporting tools.
- Ability to independently manage multiple concurrent projects and shifting priorities.
- Strong analytical and problem-solving skills, including working through ambiguity.
- Excellent communication and stakeholder relationship-building skills.
Nice to have
- Experience supporting a Professional Services, Customer Success, or Support organization.
- Familiarity with PSA tools and project management systems; PMP or another project/program management certification.
Pay
$120,000–$180,000 USD (base salary)
Tools
Salesforce, Tableau, Snowflake, Google Sheets/Apps Script, Zapier, SQL
AI focus
The posting states that Klaviyo promotes responsible AI use, including privacy, security, bias awareness, and human-in-the-loop practices; it does not specify AI duties for this role.
Model-written summary · the original posting is authoritative