Klaviyo
Lead Success Operations Analyst
$120K–$180K
Denver, CO +1 · Full-time · Posted Oct 8, 2026
- Location
- Denver, CO
Boston, Massachusetts, United States - Experience
- 5–8 years owning analytical problems end-to-end.
About the job
Build customer intelligence analytics and measurement systems that help Customer Experience leaders assess initiatives, understand customer health, and make decisions.
What you'll do
- Design measurement frameworks and benchmarks for CX initiatives and pilots; lead ambiguous investigations and deliver decision-ready findings.
- Build dashboards, reporting, documentation, and reusable data products for CX insights.
- Partner with data scientists on exploratory analysis, segmentation, validation, health scoring, and forecasting.
What they ask for
- Strong daily-use SQL and Python skills.
- Track record of independently scoping ambiguous analytical problems and driving them to clear answers.
- Applied statistics/ML literacy to partner with data scientists.
- Clear communication with non-technical and senior stakeholders.
Nice to have
- Tableau, Snowflake/Streamlit, customer analytics experience, or prior measurement framework work.
Pay
$120,000 — $180,000 USD base salary
Tools
SQL, Python, Tableau, Snowflake, Streamlit
AI focus
The role partners with data scientists on health-score and forecasting work, contributing exploratory analysis, segmentation, and validation. Klaviyo also expects responsible AI use, including privacy, security, bias awareness, and human-in-the-loop practices.
Model-written summary · the original posting is authoritative