Klaviyo
Lead Success Operations Analyst
$120K–$180K
San Francisco, CA +1 · Full-time · Posted Oct 8, 2026
- Location
- San Francisco, CA
Boston, Massachusetts, United States - Experience
- 5–8 years
About the job
Build customer-intelligence analytics and measurement systems for Customer Experience (CX), investigate business questions, and support health scoring, forecasting, and initiative tracking.
What you'll do
- Design measurement frameworks and benchmarks for CX initiatives and pilots.
- Lead analytical investigations and build dashboards, reporting, and reusable data products.
- Partner with data scientists on exploratory analysis, segmentation, and validation for health-score and forecasting work.
What they ask for
- 5–8 years of experience owning analytical problems end-to-end.
- Strong daily-use SQL and Python skills.
- Ability to scope ambiguous problems and drive them to clear answers with minimal oversight.
- Applied statistics/ML literacy and clear communication with non-technical and senior stakeholders.
Nice to have
- Tableau, Snowflake/Streamlit, customer analytics experience, or prior measurement framework work.
Pay
$120,000–$180,000 USD base salary
Tools
SQL, Python, Tableau, Snowflake, Streamlit
AI focus
AI fluency is described as responsible use of AI, including privacy, security, bias awareness, and human-in-the-loop practices; the role’s analytical work includes supporting data scientists’ health-score and forecasting models.
Model-written summary · the original posting is authoritative