Klaviyo
Lead Success Operations Analyst
$120K–$180K
Boston, MA +1 · Full-time · Posted Oct 8, 2026
- Location
- Boston, MA
Boston, Massachusetts, United States - Experience
- 5–8 years owning analytical problems end-to-end.
About the job
Build customer-insights measurement systems, analytics infrastructure, dashboards, and decision-ready analyses to help CX leaders evaluate initiatives and customer health.
What you'll do
- Design measurement frameworks and benchmarks for CX initiatives and pilots.
- Lead ambiguous analytical investigations and deliver findings that inform decisions.
- Build dashboards and reusable data products, and partner with data scientists on health scoring and forecasting.
What they ask for
- Strong, daily-use SQL and Python skills.
- Experience independently scoping ambiguous analytical problems and driving them to clear answers.
- Applied statistics and machine-learning literacy to partner with data scientists.
- Clear communication of findings to non-technical and senior stakeholders.
Nice to have
- Tableau, Snowflake/Streamlit, or customer analytics experience.
- Prior measurement framework work.
Pay
$120,000–$180,000 USD base salary
Tools
SQL, Python, Tableau, Snowflake, Streamlit
Model-written summary · the original posting is authoritative