Senior Product Manager, Personalization Growth

What you'll do

• Own the in-product journey from feature discovery and trial activation through sustained usage and paid conversion.
• Build analytics and reporting experiences that show customers Personalization’s impact on business outcomes.
• Define adoption and health metrics, identify customer journey gaps, and develop a measured product roadmap with cross-functional teams.

What they ask for

• Track record of driving adoption, retention, or trial conversion for a paid B2B SaaS product.
• Experience owning trial-to-paid conversion through changes to the in-product experience.
• Strong UX instincts and ability to make complex products intuitive and trustworthy.
• Ability to define success metrics, interpret data, and build measurement frameworks.

Nice to have

• Experience with ML-driven or AI-powered features, martech, CDP, or ecommerce.
• Experience with PLG and sales-assisted motions, analytics or reporting products, or SKU and packaging strategy.

Pay

$136,000 — $204,000 USD (base salary)

AI focus

The Personalization SKU is ML-powered; the role focuses on helping customers understand and trust its value and results. Klaviyo also describes responsible AI use, including privacy, security, bias awareness, and human-in-the-loop.