Klaviyo
Sr. AI Systems & Solutions Architect, Customer Success
$120K–$180K
San Francisco, CA +3 · Senior · Full-time · Posted Aug 12, 2026
- Location
- San Francisco, CA
Boston, Massachusetts, United States
Denver, Colorado, United States
San Francisco, California, United States - Experience
- 4+ years in AI solutions, solutions architecture, internal tooling, automation, or similar technical roles.
About the job
Build and scale practical AI solutions, prototypes, and workflows that help Klaviyo’s Customer Success organization work more efficiently and make better decisions.
What you'll do
- Identify and prioritize AI and automation opportunities with Success leaders, translating them into roadmaps and measurable outcomes.
- Build, integrate, test, and improve AI prototypes and workflows, partnering with engineering to move successful solutions toward production.
- Create documentation and lead workshops and other enablement to improve teams’ AI fluency and adoption.
What they ask for
- Strong technical foundation and experience building AI-powered prototypes using LLMs and modern AI tools.
- Understanding of APIs and system integrations.
- Ability to communicate technical concepts clearly and create documentation.
- Comfort partnering with engineering teams to scale solutions into production.
Nice to have
- Hands-on experience with Claude or other leading LLM platforms, including prompt engineering, skills, agents, and AI workflows.
- Experience integrating AI with APIs, internal systems, or data sources and iterating on solutions using feedback.
Pay
$120,000 — $180,000 USD (base salary)
Tools
Claude, ChatGPT, Glean, LLMs, APIs, MCPs
AI focus
Build AI-powered prototypes and workflows for content creation, learning, internal data connections, and workflow automation; develop prompts, skills, agents, and retrieval workflows; enable responsible AI adoption and help scale successful solutions.
Model-written summary · the original posting is authoritative