Sr. Lead Engineer, Applied AI (Customer Agent)

What you'll do

• Own technical and product direction for Customer Agent, from architecture through production.
• Personally solve core agent platform challenges, including orchestration, evaluation, guardrails, memory and context, and failure handling.
• Ship and review code, establish reusable frameworks, mentor through design reviews, and shape the roadmap with cross-functional partners.

What they ask for

• Have architected, built, scaled, and supported a production agentic system end to end, including real orchestration, evaluations, guardrails, and non-deterministic failure handling.
• Have secured production agents against misuse and abuse and maintained their reliability as usage grows.
• Have set technical and product direction for a product area and championed work shipped and adopted by other teams.
• Remain hands-on in coding, architecture reviews, and production debugging; communicate trade-offs clearly across technical and executive audiences.

Nice to have

• Experience running a multi-tenant agent platform at production scale.
• Experience with 0-to-1 products, production evaluation systems, AI observability, or human-in-the-loop workflows for LLM-powered products.

Pay

$216,000 — $324,000 USD (base salary)

AI focus

Build and operate a production agentic customer-support system, including orchestration, evaluation, guardrails, memory and context, security, reliability, and failure handling.