Sr. Staff Engineer, Applied AI (Customer Agent)

What you'll do

• Lead Customer Agent platform direction from architecture through production, while personally tackling complex engineering problems and shipping code.
• Build orchestration, evaluation, guardrails, memory and context, and failure-handling capabilities for reliable agentic systems.
• Develop reusable architecture, mentor through design reviews, and partner across product, design, data science, and go-to-market teams.

What they ask for

• Has architected, built, scaled, and supported a production agentic system end to end, including orchestration, evaluations, guardrails, and non-deterministic failure handling.
• Has secured production agents against misuse and abuse and maintained reliability as usage grows.
• Has set technical and product direction for a product area and shipped work adopted by other teams.
• Remains hands-on with coding, design reviews, and production debugging; communicates technical trade-offs across audiences.

Nice to have

• Experience running a production-scale multi-tenant agent platform with customer-configurable behavior.
• Experience with 0-to-1 products or startups; production evaluation, AI observability, or human-in-the-loop workflows for LLM-powered products.

Pay

$216,000 — $324,000 USD (base salary)

AI focus

Build and operate a production agentic customer-support product, including orchestration, evaluation, guardrails, memory and context, reliability, and failure handling.