Sr. Staff Engineer, Applied AI (Customer Agent)

What you'll do

• Lead platform direction and architecture from development through production.
• Personally solve hard agent-system problems, ship code, review designs, and handle production issues.
• Build reusable frameworks, mentor through design reviews, and shape the roadmap with cross-functional partners.

What they ask for

• Has architected, built, scaled, and supported a production agentic system end to end, including orchestration, evaluations, guardrails, and failure handling.
• Has owned production agents through launch, scale, incidents, and ongoing operations, including security against misuse and abuse.
• Has set technical and product direction for a product area and delivered architecture or frameworks adopted by other teams.
• Remains hands-on in coding, architecture decisions, and production debugging; communicates trade-offs across technical and business audiences.

Nice to have

• Experience running a multi-tenant agent platform at production scale.
• Experience building 0-to-1 products, or with production evaluation systems, AI observability, or human-in-the-loop workflows for LLM-powered products.

Pay

$216,000 — $324,000 USD base salary

Tools

AI, LLM

AI focus

Build and operate a production conversational AI agent, including orchestration, evaluation, guardrails, memory and context, reliability, and failure handling.