Staff Engineer, Applied AI (Customer Agent)

What you'll do

• Own architecture and delivery of a core product area from design through production, and help shape the overall platform.
• Build and ship code while addressing agent orchestration, evaluation, guardrails, memory and context, and failure handling.
• Establish reusable engineering patterns, mentor through design reviews, and partner with product, design, data science, and go-to-market teams.

What they ask for

• Has built, scaled, and supported production agentic systems through launch and ongoing operations, including orchestration, evaluations, guardrails, and non-deterministic failure handling.
• Has experience securing agents against misuse and abuse and maintaining reliability as usage grows.
• Has owned technical and product direction for a significant area and shipped designs adopted by other engineers.
• Hands-on coding, architecture review, production debugging, and clear communication of technical trade-offs.

Nice to have

• Experience with a production-scale multi-tenant agent platform.
• Experience building 0-to-1 products, production evaluation systems, AI observability, or human-in-the-loop workflows for LLM-powered products.

Pay

$176,000 — $264,000 USD (base salary)

AI focus

Build and operate production conversational agentic AI, including orchestration, evaluations, guardrails, memory and context, reliability, and security; assess emerging AI technologies for production use.