KnowBe4
Digital Customer Success Intern
Clearwater, Florida +1 · Internship · Posted Oct 19, 2026
- Location
- Clearwater, Florida
Clearwater, Florida, United States - Education
- Currently enrolled in a diploma or degree program in Business, Marketing, Communications, Information Systems, Cybersecurity, or a related field; enrollment is required for this for-credit internship.
About the job
Supports digital customer success campaigns and adoption efforts, helping customers get value from KnowBe4’s security awareness training and phishing simulation platform.
What you'll do
- Build and quality-review targeted email journeys, maintain audience and engagement data, and summarize campaign metrics.
- Draft customer-facing adoption content, triage inbound requests, and help ensure communications meet brand guidelines.
- Monitor account adoption signals, share customer feedback, and assist with customer success team initiatives.
What they ask for
- Currently enrolled in a diploma or degree program in Business, Marketing, Communications, Information Systems, Cybersecurity, or a related field; enrollment is required for this for-credit internship.
- Comfortable using spreadsheets and documents, including Excel/Google Sheets and Word/Google Docs.
- Familiarity with email and collaboration tools, including Gmail and Google Workspace.
- Strong written and verbal communication, organization, attention to detail, and ability to interpret engagement data.
Nice to have
- Interest in cybersecurity, SaaS, digital marketing, or customer-facing roles; IT experience or exposure is a plus.
- Exposure to marketing automation, customer success platforms, or CRM tools; relevant coursework or projects and additional language fluency are also welcomed.
Tools
Excel/Google Sheets, Word/Google Docs, Gmail, Google Workspace, Marketo, ChurnZero, Gainsight, Salesforce
AI focus
Build product knowledge across the KnowBe4 Platform, including AIDA; no specific AI work is described.
Model-written summary · the original posting is authoritative