KnowBe4
Renewal Specialist Director (SMB)
Clearwater, Florida +1 · Director · Full-time · Posted Oct 8, 2026
- Location
- Clearwater, Florida
Clearwater, Florida, United States - Experience
- 2+ years sales experience and 2+ years managing customers within a SaaS subscription model; previous management experience preferred.
- Education
- Associate’s Degree preferred.
About the job
Leads an SMB customer success renewal team, coordinating renewal pricing and negotiations while managing pipeline, forecasts, and booking performance.
What you'll do
- Manage renewal opportunities, generate quotes, negotiate terms, and coordinate with SMB CSMs on renewals, add-ons, and upsells.
- Manage the team’s production, forecasts, targets, coaching, and performance improvement.
- Monitor opportunity records, reporting, and dashboards; develop and manage OKRs.
What they ask for
- Experience with Gmail and Google Docs, MS Office (Word and Excel), and web browsers.
- 2+ years sales experience.
- 2+ years managing customers within a SaaS subscription model.
- Strong customer empathy, communication, organization, service, collaboration, and rapport-building skills.
Nice to have
- Associate’s Degree preferred.
- Previous management experience and experience with Salesforce or other CRM preferred.
Tools
Gmail, Google Docs, MS Office (Word and Excel), Chrome, Internet Explorer, Salesforce
AI focus
The job description discusses KnowBe4's AI-powered products, but does not describe AI work for this role.
Model-written summary · the original posting is authoritative