Kodex
Customer Success Manager
$120K–$155K
US-Remote · Remote · Manager · Full-time · Posted Sep 4, 2026
- Experience
- 5+ years of customer-facing experience, including 2+ years in SaaS Customer Success or Account Management.
About the job
Own post-sale customer success for a portfolio of clients, leading onboarding, implementation, adoption, renewals, and account growth while helping build scalable Customer Success processes.
What you'll do
- Manage account plans, onboarding, implementation, success tracking, and customer relationships through renewal.
- Triage customer issues, coordinate escalations, and advocate for customer needs in product development.
- Improve Customer Success workflows, tooling, and programs in partnership with Sales, Product, and Engineering.
What they ask for
- 5+ years of customer-facing experience, including 2+ years in SaaS Customer Success or Account Management.
- Experience managing high-ARR, high-touch customers with strategic complexity.
- Technical fluency for implementations and product deep-dives; strong executive-level communication and presentation skills.
- Strong organizational skills and comfort with ambiguity, shifting priorities, and core Pacific Time hours.
Nice to have
- HubSpot experience.
- Experience in a regulated industry, early-stage SaaS, building Customer Success processes, or consulting.
Pay
$120K – $155K (base salary)
Tools
HubSpot
Model-written summary · the original posting is authoritative