Kong
Senior Manager, Professional Services
$138K–$197K
New York, United States · Remote · Manager · Full-time · Posted Oct 6, 2026
- Experience
- 8+ years in customer-facing engineering, professional services, or platform engineering, including 2+ years directly managing a technical, customer-facing team.
About the job
Leads Kong’s US Professional Services team, owning staffing, people development, and delivery outcomes for enterprise customer engagements involving API and AI connectivity.
What you'll do
- Hire, coach, develop, and manage Field Engineers and Engagement Managers.
- Own engagement staffing and delivery outcomes, including go-live dates, technical quality, and customer satisfaction; lead escalations for at-risk or complex accounts.
- Coordinate with Sales, Customer Success, Solutions Architecture, Product, and Engineering on engagement scoping, delivery standards, and customer feedback.
What they ask for
- 8+ years in customer-facing engineering, professional services, or platform engineering, including 2+ years directly managing a technical, customer-facing team.
- Delivery leadership experience in API gateways, API management, integrations, or distributed systems platforms.
- Experience managing staffing, capacity, and prioritization across concurrent enterprise engagements.
- Kubernetes and cloud-native infrastructure fluency; experience with AWS, Azure, or GCP.
Nice to have
- Experience in API Management, Open Source, Middleware, SaaS, or Infrastructure software companies.
- Comfort directing and evaluating automation frameworks, deployment tooling, CI/CD pipelines, or migration tooling.
Pay
$137.9K – $197K (base salary)
Tools
Kubernetes, AWS, Azure, GCP, CI/CD
AI focus
Leads delivery initiatives in AI connectivity, governance, platform modernization, and cloud-native transformation for enterprise customers.
Model-written summary · the original posting is authoritative